Any refund, where applicable, will be processed through the original payment method/source used by the guest at the time of booking.

Eligible refunds will be processed within a minimum period of 15 days from the date on which the refund becomes due or is approved.

Refunds may be issued by account-payee cheque or online bank transfer, as applicable.

No refund shall be payable for any service, facility, package, or portion thereof that remains unused or unutilized by the guest, irrespective of the reason for such non-utilization, except where a refund is required under applicable law or expressly agreed to in writing.

Any refund entitlement shall be subject to the applicable booking terms, cancellation policy, and prevailing laws and regulations.

For a legally binding website policy, have the final wording reviewed against the laws applicable to your business and the location where the service is provided.